Shipments and returns
Your shipment
Packages are generally dispatched within 1-4 days after receipt of payment and are shipped via your choice of available carriers.
Tracking is available for:
Canada Post Flat Rate Boxes (within Canada)
Canada Post Tracked Packet (US & International)
Canada Post Expedited Parcel (US)
Canada Post International Priority (International)
Stallion Express (all locations)
Tracking is NOT available for:
Canada Post Lettermail (within Canada)
Canada Post Small Packet (US & International)
Stallion Express is an ecommerce shipping solution based in Canada that uses final mile delivery services. Stallion Express orders may be delivered by Canada Post, CanPar, Intelcom, USPS, UPS, FedEx, PostNL, or APC Logistics. Stallion Express shipping can be tracked through their website where you will also be provided with a final mile service tracking number.
*Stallion Express orders are currently shipped on Mondays and Thursdays. To ensure your order is shipped as quickly as possible please place orders a minimum of the day before (Sunday and Wednesday). Orders placed Monday or Thursday mornings are not guaranteed to be shipped same day. Orders placed Monday or Thursday afternoons will not ship until the next shipment date.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk. Boxes are amply sized and your items are well-protected.
Changed your mind and ordered more? It happens...Multiple orders to the same address/addressee that are not already packaged will be combined.
Returns
All sales are final, returns for exchanges due to an order being damaged in shipping are accepted. Damaged items must be reported within 24 hours of receiving the item at which time we will arrange for a return.
Cancellations - Updated
Please contact us as soon as possible for an order cancellation. Orders can not be cancelled after a shipping label has been created. Cancelled orders are subject to a transaction fee of up to 6% of the order total. Please contact us for more details.